Policy
1. PURPOSE AND SCOPE
The Company and our affiliates and subsidiaries (the “Company”, “our”, “us” or “we”) are committed to protecting the Personal Information (defined below) of our customers and website users (“you”) from unauthorized collection, access, use, or disclosure, theft or loss. We value your privacy and are committed to being accountable for how we treat your Personal Information. All employees, partners and affiliates are required to adhere to the protections described in this Policy.
“Personal Information” means any information (factual or subjective, recorded or not) about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal Information does not include business contact information, including your name, title, or business contact information. The present privacy policy (the "policy") addresses the appropriate collection, use, and disclosure of personal information, the individual's right to limit access to their file, and the secure disposal of data when it is no longer needed.
In this policy, we explain how we collect, use and disclose the personal information we obtain when you use our services, visit or use our website https://shippayless.com, https://app.shippayless.com/ and its subdomains or any other website we may notify from time to time (our "Website"), or otherwise interact with us, and the steps we take to protect your personal information. The purpose of this policy is to inform you about our privacy practices, including - an
description of the types and categories of personal information we collect or may collect about you:
• a description of the types and categories of Personal Information we collect, or may collect about you;
- the purposes for which we collect, use and disclose your personal information (i.e. why we collect it);
- how we use or intend to use your personal information;
- how to obtain access to or request correction of your personal information;
• how to obtain access or request correction of your Personal Information;
• and to provide you with contact information should you have questions or concerns about our practices.
This policy should be read in conjunction with our Website Terms of Use, ShipPayLess Terms of Insurance and Terms of Service.
Please read this policy carefully to understand our policies and practices regarding the collection, processing and storage of your information. If you do not agree with our policies and practices, please do not use our website. By accessing or using this website, you indicate that you understand, accept and consent to the practices described in this policy. This policy may change from time to time. Your continued use of this web site after we make changes means that you accept and agree to those changes, so please check back periodically for updates.
Notice to California residents If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about our data collection practices and your privacy rights in California, see the California Consumer Privacy Act of 2018 (CCPA) Privacy Notice.
2. OVERVIEW OF OUR PRIVACY PRACTICES
Our privacy practices are summarized here. The company:
- collects Personal Information when you access or provide information through our website or make inquiries with us;
- may collect non-identifiable information about users, including the date and time of access to our website, Internet Protocol (IP) address, cookies and web beacons;
- shares your personal information with its employees, agents, service providers and authorized legal representatives, and may also share such information with third parties engaged to provide products and services on its behalf ("Third Parties"), such as extending credit or providing shipping information to third-party carriers. When you connect to a Third Party's web site from our web site, that Third Party may be able to access your personal information through our web site.
- Use is governed and controlled by the terms and conditions of these third parties. The company does not control the terms and conditions of third-party websites. However, we may share your personal information with these third parties in order to provide the services you have requested by using our website;
- will not share your personal information with third parties without your consent, except as indicated in point (3), unless you have (i) authorized us to do so; (ii) if required by law; or (iii) if this was communicated to you at the time the personal information was collected;
- may collect and use your personal information to comply with applicable laws and regulations, to administer our website, to protect you and us against fraud or other illegal activities, to contact you regarding your requests and to communicate with you (provided you have opted to receive such information);
- allows you to withdraw your consent to the collection, storage, use, disclosure and retention of your personal information at any time by contacting us at legal "at" shippayless.com; and
- will mitigate the risk and impact of potential harm from disclosure of personal information by adopting reasonable physical, technical and organizational procedures, appropriate to the sensitivity of the data, to protect the personal information you provide to us.
- To help us meet our privacy obligations, we have designated a contact person, the Privacy Officer, who is responsible for ensuring that the company complies with applicable privacy legislation.
- The company adheres to the privacy principles set out by the Canadian Standards Association (CSA). The CSA's ten privacy principles form the basis of Canada's federal privacy legislation, the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5). These principles form the basis of our policy and the way in which the company collects, uses, discloses and protects the personal information it holds about you.
- Accountability: We are responsible for the collection, use and disclosure of personal information in our custody or control. Our privacy contact is responsible for compliance with our privacy policy and can be contacted by email at legal "at" shippayless.com Identifying Purposes: We will identify the purposes for which personal information is collected at or before the time the information is collected.
- Consent to the collection, use and disclosure of personal information: The collection, use or disclosure of personal information requires your knowledge and consent, except where authorized or required by law.
- Limiting Collection of Personal Information: We will limit the collection of personal information to that which is necessary for the identified authorized purposes. Information will be collected by fair and lawful means.
- Limiting use, disclosure and retention of personal information: Personal information will not be used or disclosed for purposes other than those for which it was collected. It will be retained only as long as necessary for the fulfillment of those purposes.
- Accuracy of Personal Information: Personal Information will be as accurate, complete and up to date as is necessary for the purposes for which it is to be used.
- Ensuring safeguards for Personal Information: Personal Information will be protected by security safeguards appropriate to the nature and format of the information being stored
- Openness about Policy: we will provide you with specific information about our policies and practices relating to how we manage your Personal Information.
- Individual Access to Personal Information Upon your written request, we will inform you of the existence, use and disclosure of your personal information and provide you with access to that information, with certain exceptions. You may challenge the accuracy and completeness of the information and request that it be amended.
- Challenging compliance with the Policy: You may address a challenge or complaint regarding compliance with the above principles to our Privacy Officer at legal "at" shippayless.com or to the appropriate regulatory oversight body.
3. PERSONAL INFORMATION WE COLLECT ABOUT YOU
We collect only the information necessary to fulfill the purposes described in this privacy policy. We do not collect any other information, nor do we authorize the use of any information for any other purpose, without your express consent (i.e. verbal, written or electronic), unless we are authorized to do so by law. We retain information about the users of our website and the information they provide. Only personal information that is reasonably necessary is collected.
We collect and use several types of information about you from various sources, including :
A. Information that you provide to the company and that is necessary for the use of our services
We ask for and collect the following Personal Information about you when you use our Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations and provide you with the Company’s website(s), products, services and applications. Without it, we may not be able to provide you with all the requested services.
- Account or registration information. When you register for the Company's account or subscribe to our services, we require certain information to create and validate your account, such as your contact information, including your name, company name, username, password, mailing address, freight broker status, shipping address, e-mail address and telephone number.
- Identity verification and payment information. Such as images of your government-issued identification (to the extent permitted by applicable law), your identification number or other verification information, your bank account, credit card information or payment account information.
B. Information you Choose to Give us
You may choose to provide us with additional personal information beyond that required to open a basic account, including, but not limited to, the following information:
- Information about your company, including industry type, preferred language(s), company name, company address, social media accounts and usernames, photos, website URLs ;
- User preferences such as system settings, e-mail preferences, units of measure, shipping preferences, default packaging type, operational information about your company, customer address books, personalized packaging information and product information including origin, price and weight; or
- Information you submit when you fill out a form or respond to marketing initiatives, such as survey responses and online comments. We may collect records and copies of your correspondence (i.e. e-mails exchanged with various members of the company), if you contact us or otherwise communicate with our customer service department, or if you share your experience with us.
C. Information collected automatically when using our website and services
- Geo-location Information. We may also collect this information when you are not using the application if you authorize it through your settings or device permissions.
- Usage information. We collect information about your interactions with the website, such as the pages or content you access on our website, the time you spend on a particular page, the products you have viewed or searched for on our website, page response times, download errors, the duration of visits to particular pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to navigate away from the page and other information derived from your access and use of our website - information you enter on our website (such as search terms in the search bar), links you click and similar information.
- Aggregate Information. Aggregate information" refers to information about users that we may collect to create anonymous, aggregated information that cannot be used to identify any individual. We may collect aggregated information in order to develop statistics and analyses on our website and to improve the user experience and the provision of our services. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature of the website. Although aggregated information may be derived from personal information, it is not considered personal information because it cannot be used to identify a natural person.
- Log Data and Device Information. We automatically collect log data and device information when you access and use our website, even if you have not created a website account or logged in. This information includes, among other things: details of how you used our website, including whether you clicked on links to third-party applications, IP address, MAC address, access dates and times, hardware and software information, browser type and version, time zone settings, browser plug-in types, operating system, information about your Internet connection, device information, device event information, unique identifiers, collision data, cookie data and the pages you visited or engaged with before or after using our website.
- Cookies and Similar Technologies. We use cookies and similar technologies when you use our platform, or when you engage with our online advertisements or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools and server logs. Cookies" are small files stored on your device or browser through your web browser, which allow us to collect certain usage information, and "pixel tags" are tiny graphics with unique identifiers embedded in the website, which allow us to collect certain usage information. However, if you choose this setting, you may not be able to access certain parts of our website. Unless you have set your browser to reject cookies, our system will issue cookies when you direct your browser to our website.
- Web beacons. Our website pages and e-mails may contain small electronic files known as web beacons (also known as "clear gifs", "pixel tags" and "single-pixel gifs") which enable the company, for example, to count users who have visited these pages or opened an e-mail and to establish other website-related statistics (for example, to record the popularity of certain website content and to check system and server integrity).
- Pixels and SDKs. Third parties may use cookies, web beacons and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use this information to provide measurement services and targeted advertising. For example, third parties, including Facebook, may collect or receive information from your application and other applications and use this information to provide measurement services and targeted advertising. Users may opt-out of the collection and use of information for ad targeting by updating the ad settings in their third-party account and contacting us with a description of your request and validation information.
D. Information from Third Parties
We collect personal information from other sources, such as :
- Third-Party Service Providers. Some website content or applications, including advertisements, are delivered by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in combination with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. You can simultaneously refuse cookies from multiple third-party ad servers and networks by using an opt-out tool created by the Canadian Digital Advertising Alliance. You can also access these websites to learn more about online behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean that you will no longer receive online advertising. It does mean that the network from which you have opted out will no longer serve ads tailored to your web preferences and usage patterns. We do not control the tracking technologies of these third parties or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
- Other Sources.. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to detect fraud and security issues, from third-party service providers and/or partners, and combine it with the information we have about you. For example, we may receive the results of background checks (with your consent if necessary) or fraud warnings from service providers such as identity verification services as part of our fraud prevention and risk assessment efforts.
4. HOW WE USE YOUR INFORMATION
We may use, store, and process Personal Information to (i) provide, improve, and develop our Website and our services, (ii) to perform our legal obligations and enforce our policies, and (iii) provide, personalize, measure, and improve our advertising and marketing.
Provide, Improve, and Develop our Website and Services: We use Personal Information to:
- To enable you to access and use the website and our services;
- Perform analytics, debugging and conduct research;
- Provide you with information, products, or services that you request from us;
- Provide customer service or handle customer complaints;
- Send you messages, updates, security alerts and account notifications;
- Inform you of changes to our website or any products or services we offer or provide through it; and
- To operate, protect and improve our website and services, and to personalize your experience (based on your preferences).
- Fulfilling our legal obligations and enforcing our policies: We may use personal information to :
- Detect and prevent fraud, spam, abuse, security incidents and other harmful activities,
- Conduct safety surveys and risk assessments,
- Verify or authenticate the information you have provided,
- Comply with our legal obligations,
- To enforce our agreements with you or our third parties,
- Enforce our terms of use, ShipPayLess insurance terms, payment terms and other policies.
- To provide, personalize and improve our advertising and marketing. We may use personal information to:
- To send you marketing, advertising or promotional messages or materials and other information based on your preferences,
- Personalize, measure and improve our advertising,
- To administer surveys, sweepstakes, contests or other promotional activities sponsored or operated by the company or its third-party partners; and to analyze characteristics and preferences in order to send you promotional messages, marketing, advertising and other information that may be of interest to you (based on your preferences).
- If you do not want us to use your information to market our services to you, please use the unsubscribe mechanism located at the bottom of our emails. We offer any user the ability to unsubscribe from our services or refuse to be contacted for marketing purposes on an ongoing basis by using the unsubscribe mechanism located at the bottom of our emails.
- We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Although we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its targeting criteria.
5. SHARING AND DISCLOSING YOUR INFORMATION
We will maintain the confidentiality of the personal information you provide to us and will only disclose it in accordance with this Privacy Policy. We do not sell, rent or lease to third parties the personal information we collect from you.We share your information as necessary to achieve the purposes described in this Privacy Policy and as permitted by applicable law. This includes sharing, sharing with service providers, sharing with your consent, sharing for marketing purposes, sharing in connection with corporate transactions and sharing to protect legitimate interests.We may share your information in the following circumstances:
- With our service providers - We may share your information with service providers who provide us with support services, such as credit card processing, website hosting, e-mail and postal mail delivery, location mapping, product and service delivery or analytics services. We aim to contractually prohibit these service providers from retaining, using or disclosing your confidential personal information for purposes other than the performance of the services agreed for us. We strive to ensure that our service providers treat personal information to the same standards as set out in this policy.
- In connection with corporate transactions - If we are involved in a merger, divestiture, restructuring, reorganization, dissolution, sale or transfer, or other corporate transaction or situation involving the transfer of some or all of our business assets, we may share your information with business entities or persons involved in the negotiation or transfer.
- Protection of property, safety and compliance with applicable laws - We may disclose your information if we believe that the law requires it, if we believe that disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property, health or safety of our customers or partners. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may share your personal information to enforce or apply our terms of use, shippayless insurance terms and payment terms.
- With our marketing service providers - We may share your information with marketing service providers in order to evaluate, develop and provide you with promotions and special offers that may be of interest to you, to administer contests, sweepstakes and events or for other promotional purposes.
- With your consent - We may share information about you with other companies if you give us permission or ask us to share such information.
- When information does not identify you - We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites in a way that does not identify you, or we may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes. For example, the information on a shipping label may include information about the company from which you purchased your order.
your name and address.
We may transfer the personal information we collect or that you provide as described in this policy to employees, agents, legal representatives, subcontractors, service providers and other authorized third parties that we use to support our business (such as analytics and search engine service providers who assist us in administering, improvement and optimization of the website, as well as credit agencies, carriers and fulfillment centers) and who are contractually bound to keep personal information confidential, to use it only for the purposes for which we disclose it to them and to treat it according to the same standards as set out in this policy. Please note that third-party suppliers may change from time to time.
We may process, store and transfer your personal information in and to a foreign country with different privacy laws, which may or may not be as comprehensive as Canadian laws. In these circumstances, the governments, courts, law enforcement authorities or regulatory bodies of that country may be able to access your personal information under the laws of the foreign country.
By submitting your personal information or by using the website, you consent to such transfer, storage or processing.
7. CHOICES REGARDING THE USE AND DISCLOSURE OF YOUR INFORMATION
- Tracking technologies and advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may not be accessible or may not function properly.
- Company promotional offers. If you have chosen to receive certain e-mails from us or if we have sent you a promotional e-mail, but you no longer wish your e-mail address or contact information to be used by the company to promote our products or services or those of third parties, you may unsubscribe by clicking on the unsubscribe link included in the e-mail. This option does not apply to information provided to the company as part of a purchase, system notification, product service experience or other transaction.
- We do not control the collection or use of your information by third parties for interest-based advertising. You can disable cookies from multiple third-party ad servers and networks simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. What it does mean is that the network you have opted out of will no longer serve ads tailored to your web preferences and usage habits.
8. HOW WE SECURE YOUR PERSONAL INFORMATION
Where we have given you (or where you have chosen) a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We strongly advise you not to divulge any information in public areas of the website, such as bulletin boards, which may be consulted by any visitor to the website.
9. CHILDREN UNDER 13 YEARS OF AGE
Our website is not intended for children under the age of 13. No one under the age of 13 may provide information to or on the website. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide any information on this website or on or through any of its features, register on the website, make any purchases on the website, use the interactive or public comment features of this website or provide us with any information about yourself, including your name, address, telephone number, e-mail address or any screen name or username you may use. If we learn that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe that we
might have information from or about a child under 13, please contact us at legal "at" shippayless.com.
10. HYPERTEXT LINKS WITH THIRD PARTIES
11. ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION
Please keep us informed of any changes to your personal information. By law, you have the right to request access to and correction of the personal information we hold about you.
You can view and modify your personal information by logging on to the website and visiting your account profile page.
personal information, we will inform you of the reasons, subject to legal or regulatory restrictions.
- Information protected by professional secrecy.
- Information that forms part of a formal dispute resolution process.
- Information about another person that would reveal their personal data or confidential business information.
- Information that is prohibitively expensive to supply.
12. WITHDRAWAL OF CONSENT
Where you have given your consent to the collection, use and transfer of your personal information, you may have the legal right to withdraw your consent in certain circumstances. To withdraw your consent, if applicable, please contact us at marketing "at" shippayless.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact at the time to help you make your decision.
13. CHANGES TO OUR PRIVACY POLICY
If you do not agree with the revised policy, you may cancel your account. If you do not cancel your account prior to the effective date of the revised policy, your continued access or use of the website or our services will be subject to the revised policy and you will be deemed to have consented to the revised policy.
14. DIVISIBILITY AND PREPONDERANCE
If any term, provision, covenant or condition of this Policy is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect as if this Policy had been executed with the invalid portion eliminated.
In the event of any inconsistency between the English version of this policy and the terms of the French version of this policy, the English version of this policy shall prevail.
15. CONTACT INFORMATION AND RESPECT FOR CHALLENGES
Starting January 1, 2020, verified California residents will have the right to... :
- request and receive disclosure of our personal information collection practices during the past 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information;
- request and receive a copy of the personal information we have collected about them over the past 12 months;
- request and receive disclosure of our information sharing practices over the past 12 months, including a list of the categories of personal information sold with the category of third-party recipients and a list of the categories of personal information we have disclosed for commercial purposes ;
- request that we not sell their personal information; and request that we (and our service providers) delete their personal information, subject to certain exceptions.
For the purposes of the CCPA, personal information is information that identifies, relates to, describes, is likely to be associated with, or could reasonably be linked, directly or indirectly, to a particular California resident or household.
To make a disclosure request, California residents may contact us by emailing legal "at" shippayless.com.
We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we have collected personal information) and we will only use this information for this purpose. We may ask you to submit a signed statement, under penalty of perjury, that you are who you say you are. We will acknowledge receipt of your request within ten days and endeavour to respond within forty-five days of receipt of your request, but if we require more time (up to forty-five additional days) we will inform you. If you ask us not to sell your information, we will respond to your request within 15 days.
We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information is about you.
You may request disclosure of our information collection practices, the information we have collected about you, or our sharing practices up to twice in any 12-month period. You may ask us not to sell your information or to delete it at any time.
For requests for copies of personal information we have collected in the 12 months prior to your request, we will endeavour to provide the information in a readily usable format, including sending you a hard copy or providing an electronic copy to your registered account, if you have registered an account with us.
With respect to requests to delete your information, please be aware that California law permits us to retain certain information and not delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary to complete a transaction for you or perform a contract, to detect, protect or prosecute security incidents, fraud or illegal activities, to use the information only internally in a manner reasonably consistent with your expectations as a customer (for example, to maintain sales records), and to comply with legal obligations. If we receive such a request from you, we will inform any service providers we have engaged so that they may also delete your information.
We will not discriminate against you for exercising any of these rights.
Use of an authorized agent. You may submit an application through a person holding an official power of attorney. Otherwise, you may only use an authorized agent if (1) you give them written authorization to make a request and (2) you verify your own identity directly with us. We will ask the agent to provide us with proof that he or she has been authorized to make requests on your behalf.
During the past 12 months, we have collected the following categories of information from the sources listed, used it for the business purposes listed and shared it with the categories of third parties listed. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and anyone else who interacts with us online or offline. Not all information is collected for all individuals. For example, we may collect different information from job applicants, vendors or customers.
|
Category of information collected |
Source |
For commercial* use |
Categories of third parties receiving information |
|
Identifiers (such as name, pseudonym, trade names, company website address, social media identifiers, postal address, e-mail address, telephone number, account name, unique personal identifier, IP address, etc.). |
The people who submit information to us ; information we automatically collect from site visitors; information we may receive from marketing partners and third-party data. |
Audit of transactions; detection, protection and safety application ; feature debugging/error repair ; ad customization ; perform services for you ; in-house research and development ; and Quality control. |
Service providers (such as carriers, credit agencies, payment processors, insurance brokers and insurance companies; benefits partners); affiliated companies; government regulators; forces of law and order. |
|
Sensitive information (financial account information, credit card information, customer information, user name and password) |
People submitting information ; Credit agencies ; Payment processors. |
Audit of transactions; detection, protection and safety application ; credit checks; payment processing ; perform services for you ; Quality control. |
Service providers (such as payment processors, credit agencies) ; affiliated companies; government regulators; forces of law and order.
|
|
Protected classification information (race, gender, ethnic origin, religion) |
Not collected |
Not collected |
Not collected |
|
Commercial information (transaction history, your customer information, products shipped, delivery addresses, professional website, professional social network identifiers, information on corporate officers and directors, commercial references, product prices) |
People submitting information ; information we automatically collect from website visitors and users. |
Audit of transactions; detection, protection and safety application ; feature debugging/error repair ; provide you with services; in-house research and development ; Quality control. |
Service providers (such as payment processors, CRM software providers, insurance brokers and insurance companies; carriers) government regulators, forces of law and order. |
|
Electronic network activity (browsing or search history, interactions with the Web site) |
Information collected automatically from site visitors. |
Audit of transactions; detection, protection and safety application ; feature debugging/error repair ; ad customization ; perform services for you ; in-house research and development ; Quality control. |
Service providers (such as CRM software suppliers, etc.). |
|
Audio, video or similar information (customer service calls, security monitoring) |
People submitting information ; information we collect for security purposes. |
Audit of transactions; detection, protection and safety application ; perform services for you ; in-house research and development ; for quality control and training purposes. |
Service providers (such as customer service operators, insurers) ; government regulators; forces of law and order.
|
|
Biometrics |
Not collected |
Not collected |
Not collected |
|
Geolocation |
Information we automatically collect from site visitors. |
Audit of transactions; detection, protection and safety application ; feature debugging/error repair ; ad customization ; perform services for you ; in-house research and development ; Quality control. |
Service providers (such as carriers and fulfillment partners); government regulators; forces of law and order. |
|
Professional, educational and employment-related information |
Information submitted by individuals. |
Audit of transactions; detection, protection and safety application ; feature debugging/error repair ; ad customization ; perform services for you ; in-house research and development ; Quality control. |
Service providers (shipping and fulfillment partners, customer relationship management software providers); government regulators; forces of law and order. |
|
Inference from the above (customer preferences, characteristics, behavior, attitudes, capabilities, etc.). |
Internal analysis ; Shipping labels. |
Services for you ; in-house research and development. |
Service providers (such as marketing partners, carriers and fulfillment partners, customer relationship management software providers). |
*More specifically, the sales objectives are as follows:
- Providing services for you:
- To manage or fulfill our obligations under any agreement to which we are a party;
- To help you get the best rates, book shipments or complete a transaction or order;
- To track shipments ;
- Prepare and process invoices;
- To answer questions or requests and to provide services and assistance;
- Manage after-sales customer relations ;
- To create and manage customer accounts;
- To inform you of changes to our services and products;
- To manage a promotion, a contest, a survey or a competition;
- To provide you with information about our products and services,
- To offer you our products and services in a personalized way, we may, for example, offer you suggestions based on your previous requests, so that you can more quickly identify the products and services that are right for you.
- Personalized advertising :
- For marketing and promotions that we think may be of interest to you and to provide you, or enable selected third parties to provide you, with information about products and services that may be of interest to you.
- Audit of internal transactions, research and development :
- For the administration and internal operations of the company, including troubleshooting, customizing, improving or developing the website, testing, researching, administering and operating our website and analyzing data ;
- Create products or services to meet your needs;
- To measure the performance of marketing initiatives, advertisements and websites "powered" by another company on our behalf.
- Detecting, protecting and implementing security; debugging features, repairing errors :
- As part of our efforts to ensure the security of our website ;
- Ensure the security of your account and our business, prevent or detect fraud, malicious activity or abuse of our website, for example by requesting verification information to reset your account password (if applicable);
- Ensure the physical security of our premises by monitoring surveillance images;
- To resolve disputes, to protect our rights, security and interests, those of our users or others, and to comply with our legal obligations.
- Quality control.
- Monitor quality control and ensure compliance with our legal obligations, codes and ordinances, policies and procedures,
- To develop and improve our products and services, for example by examining visits to the website and the various sub-pages, demand for specific products and services and user feedback.
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